Rolling Stones

Shipping Policy for M by Maggie

At M by Maggie, we are committed to providing you with a seamless and efficient shipping experience. Below is our shipping policy, outlining the details you need to know about our shipping options, costs, and procedures.

Shipping Options and Costs

• Standard Ground Shipping: Available for all orders. Free for purchases over $150. A $10 charge applies for orders below $150 (before sales tax).
• 2nd Day Shipping: Available at a flat rate of $15.
• Overnight Shipping: Available at a flat rate of $25.

Order Processing Time

• Orders are processed within 1-2 business days, excluding weekends and holidays.
• Cutoff time for same-day processing is 5 PM EST. Orders received after this time will be processed the next business day.

Delivery Times

• Standard Ground Shipping: Typically takes 3-7 business days.
• 2nd Day Shipping: Delivers within 2 business days.
• Overnight Shipping: Delivers the next business day.

Shipping Restrictions

• We do not ship to P.O. boxes.
• Currently, we only ship within the United States.

International Shipping

• We do not offer international shipping at this time.

Return Policy for M by Maggie

At M by Maggie, we strive to ensure your satisfaction with every purchase. Below is our return policy and instructions on how to process a return using Shopify's customer account return portal.

Eligibility for Returns

Timeframe: Returns or exchanges are accepted for unworn, unwashed, or defective merchandise within 7 days of receipt.

Condition: Merchandise must be returned with all original tags attached.

Exclusions: Markdown, Clearance, reduced items, and Fine Jewelry are final sale and not eligible for return or exchange.

Refund Process

Refund Method: Refunds will be issued in the same form as the original payment.

Return Label: A free return label will be provided for eligible items.

Shipping Costs

Free Ground Shipping: Applies to purchases of $150 or more.

Ground Shipping Below $150: A $15 charge applies before sales tax.

2nd Day Shipping: Costs $15.

Overnight Shipping: Costs $25.

How to Process a Return Via Customer Portal

Log In to Your Account:

Go to the M by Maggie website and log in to your customer account by clicking the person icon in the upper right corner.

Access Your Order History:

Navigate to your order history section within your account.

Select the Order for Return:

Choose the order containing the item(s) you wish to return.

Initiate Return Process:

Click the option to start a return. Follow the instructions to select the item(s) you wish to return and provide a reason for your return.

If your return is approved, you will receive an email with the return shipping label. 

Returns may take up to 48 hours for approval; if you have not received approval after 48 hours, please contact us via email. 

Print Return Label:

Once your return is approved, print the free return label provided by M by Maggie.

Pack and Ship the Item:

Ensure the item is in its original condition with all tags attached. Use the return label to ship the item back to us.

Monitor Your Refund:

Once we receive the returned item, your refund will be processed in the original payment method.